Restaurant & Banquet Manager - Jobs in Kelowna, BC

Job Description

If you are looking for a team that brings out the best in each other, a team that has fun and are proud of their work - we want to hear from you. The Four Points by Sheraton - Kelowna Airport and Hampton Inn & Suites Kelowna is currently looking for a Restaurant & Banquet Manager.Position Summary:The Restaurant and Banquet Manager is part of the Food and Beverage leadership team, responsible for overseeing restaurant operations and all phases of banquet functions. The manager coordinates daily activities, supervises staff, and ensures that service standards, departmental policies, and gu?Job detailsIf you are looking for a team that brings out the best in each other, a team that has fun and are proud of their work - we want to hear from you. The Four Points by Sheraton - Kelowna Airport and Hampton Inn & Suites Kelowna is currently looking for a Restaurant & Banquet Manager.Position Summary:The Restaurant and Banquet Manager is part of the Food and Beverage leadership team, responsible for overseeing restaurant operations and all phases of banquet functions. The manager coordinates daily activities, supervises staff, and ensures that service standards, departmental policies, and guest satisfaction expectations are consistently met.What will you be doing?Reporting to the Food & Beverage Manager, you are responsible for performing the following tasks to the highest standards:Banquets:Provides clear and concise communications to everyone having ownership in the success of the event.Identifies training opportunities and plans a strategy to accomplish goals.Understands the impact of Banquet operations on the overall success of an event and manages activities to maximize customer satisfaction.Adheres to and reinforces all standards, policies, and procedures.Manages departmental inventories and maintains equipment.Schedules banquet service staff to forecast and service standards, while maximizing profits.Assists team in developing lasting relationships with groups to retain business and increase growth.Sets goals and delegates tasks to improve departmental performance.Acts as a liaison to the kitchen staff.Leads shifts and actively participates in the servicing of events.Sets a positive example for guest relations.Interacts with guests to obtain feedback on product quality and service levels.Responds to and handles guest problems and complaints.Empowers employees to provide excellent customer service.Ensures employees understand expectations and parameters.Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.Reviews guest satisfaction results with employees.Communicates and executes departmental and property emergency procedures and ensures staff are trained in safety procedures.Participates in the development and implementation of corrective action plans.Attends and participates in all pertinent meetings.Responsible for ordering supplies/ linens for functionsStand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance.Meet and greet clients.Responsible for making the function space visually appealingResponsible for the overall sanitation and cleanliness of the work areas, banquet rooms and storage areas.Responsible for the proper usage and good working order of all equipment, furniture and fixtures in the Banquet and Catering SectionProvide unique and creative ideas to enhance meetings & group experience.Should possess in depth Knowledge of Food and Beverage preparation and presentation.Guide the Banquet servers in set up of tables and place settings.Be familiar with all current and upcoming event details.Resolve staff and customer concerns quickly and efficiently.Should be able to work under pressure and work in long or break shifts.Prepare weekly/daily duty lists to correspond with banquet functions and manage labortraining and performance management.Assist with the development and maintenance of policies, procedures and quality standards with the department, utilizing a continuous improvement approach to ensure a high quality, cost effective and customer focused operationDemonstrate hands-on management approach to lead our service teamGive daily support and guidance to fellow service personnel as well as monitor job performance to ensure designed experience is delivered to our guestsCoach and train employees as well as provide disciplinary action when requiredUnderstands Marriot and Hilton brand standards and assists with implementationAssists with and oversees, airline cateringAdditional duties as assigned or requiredRestaurant: Build and maintain relationships with guests, team members and management alikeShow leadership in creating a culture that revolves around the experience and enjoyment of food and wineDemonstrate high personal integrity, business ethics and takes every opportunity to promote the venueCommunicate our vision to all team members and lead by example. Reinforce the company values as well as Marriott and Hilton values, and motivate the team with an exciting vision for the futureHiring and onboarding staff, as well as manage performance, recognition and engagementProvide administrative support for Gulfstream, including: scheduling, payroll, training and maintaining training checklistsUse conflict resolution and problem-solving skillsAssist with the tracking of sales, ordering, invoicing, and managing inventoryConduct briefings with service staff prior to each serviceStrive for maximum efficiency and continual improvement of staff productivityActively promote safety in the workplace, ensuring that the Occupational Health & Safety Act and procedures are being followedEnsure facility is well maintained, repaired, and spotless at all timesWork with Management to design and implement a strategy to attract new businessRequired to take online training as Marriott and Hilton Standards and ensure the restaurants comply with brand standardsBuild relationships with vendors and suppliersRegularly monitor POS & resolve IT issuesAssist manager by keeping budget on track by monitoring labor costs and expense trackingOversee the Hampton Breakfast Room ensuring smooth service and guest interactionAdditional duties as assigned or requiredWhat are we looking for?To successfully fill this role, you should demonstrate the following: Minimum requirement of 2 years supervisor experience in a high volume, fast paced hospitality environmentPost-secondary diploma or degree in Business or Hospitality Management is an assetWSET Intermediate Wine Certificate or comparable not required but considered an assetAbility to demonstrate organization in a fast paced environment while acting as a team playerMust possess superior verbal and written communicationStrong organizational skills with the ability to manage a large and variable workload, ensuring timely and accurate completion of assigned workGuest focused, outgoing, positive, friendly attitudeAble to work flexible hours in line with guest and business needs, including weekends and holidays as requiredServing It Right CertificatePerksExtended Health and Dental BenefitsWorld-wide accommodation and dining discounts with Marriott and Hilton brandsAn excellent work environment, with a focus on staff recognition and teambuildingRoom for growth and development.Annual Salary: $60,000- $64,000Don't miss this exciting opportunity to join our Four Points and Hampton family!